Refund policy

Returns & Refunds

We want you to be happy with your purchase! Because many of our items are handmade, produced in small quantities, or personalized especially for you, our return policy is designed to balance flexibility with the unique nature of handmade goods.

Returns

We accept returns on eligible, non-personalized items within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition. Please contact us before returning an item so we can provide return instructions.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Personalized & Custom Items

Items that have been personalized, customized, or made specifically at your request are not eligible for return or exchange unless they arrive damaged, defective, or we made an error in your order.

Please double-check names, spelling, colors, and other personalization information when placing your order.

Damaged or Incorrect Items

We take great care in creating and packaging our products, but if something isn't right when your order arrives, please contact us as soon as possible.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and include a photo of the item and packaging when possible. We will work with you to make it right through a replacement, repair, or refund as appropriate.

Refunds

Once an approved return is received and inspected, we will notify you that your return has been processed. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

Because many of our products are handmade or available in limited quantities, we cannot guarantee that the same item will be available for an exchange. Please contact us and we will be happy to discuss the options available.

Questions?

Handmade means there are real people behind every order, and we want you to feel comfortable purchasing from us. If you have a question or concern about an order, please contact us and give us the opportunity to help. 

Feel free to email CustomerService@mesquitesagestudio.com