Shipping policy

Shipping Policy

Processing Time All orders are processed within 3–5 business days. Because many of our items are handmade or made to order, processing times may vary. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery We ship within the United States via USPS. Shipping rates are calculated at checkout based on your order size and destination. Estimated delivery times after shipment are typically 3–7 business days for addresses in the contiguous United States.

Alaska & Hawaii We do ship to Alaska and Hawaii; however, shipping costs and estimated delivery timeframes may differ from those shown at checkout. If you are placing an order from a non-contiguous state, please contact us at partners@mesquitesagestudio.com prior to ordering so we can confirm accurate shipping costs and timing for your location.

International Shipping We do not currently ship outside of the United States.

Shipping Address

Please carefully review your shipping address before completing your purchase. If you discover an error after placing your order, contact us as soon as possible. We will be happy to correct the address if the order has not yet shipped. We cannot guarantee that an address can be changed once an order has been transferred to the shipping carrier.

Personalized & Custom Orders Items that include personalization or customization may require 5–10 business days before shipping. This allows us the time needed to create and prepare your item especially for you.  If we need to confirm personalization details, such as the spelling of a name, processing time will begin once those details have been confirmed. Please review all personalization information carefully when placing your order.

Business days do not include weekends or holidays.

If an unexpected delay will significantly affect your order, we will make every effort to contact you.

Order Tracking Once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.

Lost or Delayed Packages We are not responsible for delays caused by the carrier, weather, or other events outside our control. If your package appears lost, please contact us and we will do our best to help resolve the issue.

Damaged Orders

We take care when packaging our handmade products. If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the item and packaging when possible. Damaged or incorrect orders will be handled according to our Return & Refund Policy.

Questions? Please reach out at customerservice@mesquitesagestudio.com or visit our Contact page.